Consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Who the guarantees apply to

The consumer guarantees apply when you are a consumer under the Australian Consumer Law. That includes businesses buying goods or services that cost up to $100,000, or that are of a kind ordinarily acquired for personal, domestic or household use.

Services

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or compensation for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

How to make a claim

Email hello@meristemlab.com with your order or invoice number and what has gone wrong.

More information about the Australian Consumer Law is at accc.gov.au.