Returns

Perishable reagents

Test kits, reagents, buffers and other perishable or temperature-sensitive products cannot be returned for change of mind. Once they have been delivered we cannot be sure how they were kept, so we cannot sell them to anyone else.

Faulty, damaged or wrong products

If a product is faulty, damaged in transit, arrived outside its temperature range, or is not what you ordered, tell us as soon as you can at hello@meristemlab.com. Include:

• the order or invoice number
• the product, lot number and expiry date
• what is wrong, with photos where they help
• for a cold-chain product, the reading on the temperature indicator

We will replace the product, refund it, or arrange another remedy. Do not send anything back until we have agreed how.

Non-perishable products

Unopened, non-perishable products in resaleable condition may be returned for change of mind by agreement. Ask us first.

Your rights under the Australian Consumer Law

This policy does not limit your rights under the Australian Consumer Law. See consumer guarantees.